About us At UNICOO, customer experience and satisfaction is highly-valued. This is why we place service at our top priority. Whether you have questions before making a purchase or concerns after receiving your item, we are here to address and resolve them promptly. Please feel free to reach out to us through Amazon Message Center if you have any questions! Shipping and Handling: We offer shipping exclusively to the 48 continental states within the United States. Please note that we can only deliver to physical addresses; shipments to Alaska, Hawaii, Puerto Rico, PO Boxes, or APO/FPO addresses are not available. Our shipping services are limited to domestic orders, and we do not offer international shipping at this time. Typically, our packages are delivered to your doorstep within 2-6 days. Your satisfaction is our priority and we're committed to ensuring a smooth shipping experience! About us At UNICOO, customer experience and satisfaction is highly-valued. This is why we place service at our top priority. Whether you have questions before making a purchase or concerns after receiving your item, we are here to address and resolve them promptly. Please feel free to reach out to us through Amazon Message Center if you have any questions! Shipping and Handling: We offer shipping exclusively to the 48 continental states within the United States. Please note that we can only deliver to physical addresses; shipments to Alaska, Hawaii, Puerto Rico, PO Boxes, or APO/FPO addresses are not available. Our shipping services are limited to domestic orders, and we do not offer international shipping at this time. Typically, our packages are delivered to your doorstep within 2-6 days. Your satisfaction is our priority and we're committed to ensuring a smooth shipping experience! Return Policy Return Instructions: Condition of Return: All returned items must be in original condition, including the packaging. The item should be unused, undamaged, and in the same condition as when it was received. Items must be returned in their original packaging with all components, accessories, and manuals. Returns in incomplete or damaged packaging may not be eligible for a full re-fund.Defective or Incorrect Items: If you received a defective, damaged, or incorrect item, please reach out to us immediately so we can assist you with a replacement or refund. We will also provide a prepaid return shipping label for these cases.Return Period: You have 30 days from the date of purchase to initiate a return.Return Shipping: Return shipping costs are the responsibility of the buyer, unless the item is defective, damaged, or the wrong product was sent. In such cases, we will assist with return shipping costs.How to Initiate a Return: To initiate a return, please visit your Amazon Orders page, select the item you want to return, and follow the prompts to generate a return label. If you experience any issues or have questions, please reach out to us through Amazon's messaging system.Re-funds: Once the return is received and inspected, we will issue a refund to the original payment method. Re-funds will only be processed once the returned item is confirmed to be in its original condition. If you have any questions about our return policy or need assistance with your return, please feel free to reach out to us through Amazon Message Center. We are here to help! We appreciate your business and are happy to help ensure your experience with UNICOO is a positive one. Return Policy Return Instructions: Condition of Return: All returned items must be in original condition, including the packaging. The item should be unused, undamaged, and in the same condition as when it was received. Items must be returned in their original packaging with all components, accessories, and manuals. Returns in incomplete or damaged packaging may not be eligible for a full re-fund.Defective or Incorrect Items: If you received a defective, damaged, or incorrect item, please reach out to us immediately so we can assist you with a replacement or refund. We will also provide a prepaid return shipping label for these cases.Return Period: You have 30 days from the date of purchase to initiate a return.Return Shipping: Return shipping costs are the responsibility of the buyer, unless the item is defective, damaged, or the wrong product was sent. In such cases, we will assist with return shipping costs.How to Initiate a Return: To initiate a return, please visit your Amazon Orders page, select the item you want to return, and follow the prompts to generate a return label. If you experience any issues or have questions, please reach out to us through Amazon's messaging system.Re-funds: Once the return is received and inspected, we will issue a refund to the original payment method. Re-funds will only be processed once the returned item is confirmed to be in its original condition. If you have any questions about our return policy or need assistance with your return, please feel free to reach out to us through Amazon Message Center. We are here to help! We appreciate your business and are happy to help ensure your experience with UNICOO is a positive one.
